Customer Testimonials
We have always had great service and no scheduling issues here at Rairdon's. The staff is friendly and knowledgeable.
Been a customer for years,this will be my 4th truck from Rairdons of Bellingham
The service provider was very helpful and knowledgeable and easy to talk to and the wait time wasn’t too long and the waiting room was comfortable and clean!!
Fast and friendly service. All the work was completed in a very timely manner and the communication was excellent.
Thorough, efficient, and fast, always a positive experience Ian and David - outstanding representatives for Rairdon’s; great customer service
The communication on the service being provided and additional services required were communicated to me promptly and all work was done to my satisfaction.
The Sales Department was awesome! They helped us trade out of our old Jeep and into a new Jeep with ease. It was a great experience!!! Would definitely recommend this Sales Team to anyone looking for a new vehicle.
Dan is always a pleasure to work with and I know he will take good care of me and work at doing the best for me. The whole team is great. Go to Rairdon’s and ask for Dan, you won’t regret it.
I had a fantastic experience helping my elderly mother buy a 2021 RAV 4 remotely from Rairdon’s Bellingham. Victor and the Rairdon crew took my trade in for fair value, made a few repairs on the new car after a safety check, walked us through the paperwork (including extended warranty) and had the stunning new car delivered within a week. We are very happy with our purchase and the excellent treatment we received. Everyone we encountered was kind, courteous & knowledgeable. Thank you!
This dealership is the best! Staff is super friendly and competent. I’ve been very pleased with the service every time. See you again in 3,000 miles!😉
Lukas did an excellent job helping us buy our new car very nice guy he was very professional
I came I. For my scheduled oilchange. Dylan was my service coordinator he made sure everything was well taken care off in a timely fashion and my wait was comfortable in the waiting lounge. An overall very pleasant experience.
Great Service from the Dealership Advisor, Richard. The Service department really goes, out of their way to make sure your satisfied
Dylan was very helpful and easy to work with. He made this entire experience so much better.
I have been a Rairdon dealership customer for years and am a very satisfied with their sales as well as service teams. Great customer service.
The dealership did everything I need it done in a very timely manner and Dylan was very friendly
Richard and his team are the best part of Rairdon’s Bellingham. They have expert knowledge and can fix any problem quickly.
Got me in and out within two hours. No appointment needed, Dylan is great, professional
Jake was very helpful he showed me several cars and very good to deal as I use a walker
Rairdon’s Jeep dealership is on a completely different level. Hands down some of the best service I’ve ever experienced. They didn’t just “fix my Jeep,” they took care of me—and that is everything. Richard in service is an absolute rockstar. Communication? Impeccable. Updates on parts, timelines, next steps—always clear, always proactive, always honest. I never once felt out of the loop, which is basically unheard of in car service world.
And Ian, the manager?? Truly next-level. Beyond amazing doesn’t even cover it. He genuinely cares about making sure you’re happy, satisfied, and walking ... Read More DealerRater - Jan 3, 2026
Dan was great to work with and very accommodating. Once I decided to buy this vehicle he went over everything thoroughly.
Dylan did a fantastic job and was courteous throughout the entire process. Asked me the right questions and made sure mine were answered promptly. He is in the right place doing what he needs to do to be successful.
Nice experience, professional crew. The rest of this review is just filler because you’re algorithm sucks
I took my 2024 Jeep Wrangler in for service for an electrical problem, found out it was a rodent problem. It became a much longer stay than originally expected. Jake kept me informed of the progress every step of the way. I have never had better communication and information flow. Definitely five star service.
I was traveling when issue arose, these guys went above and beyond to resolve the issue and get me on my way. Thank you.
Professional and knowledgeable, clear and timely communications. Exactly you would expect for the service you need
Service department is top notch, will not be taking my vehicle to any other Jeep Service department. Richard has taken amazing care of me and my vehicle.
I had a very positive experience with the service dept. at Rairdon dodge/ram of Bellingham wa. Richard the service rep was very helpful with the recall issue and reimbursement paper work. I would use their service dept. for any future work.
Richard was polite and communicated with me about the update of the repair work, though it took longer to have the replaced part adjusted well.
The entire experience I had with the sales staff was an enjoyable experience. They were very helpful and knowledgeable to get me into the truck I wanted. I will definitely use them again.
Friendly and professional. Always asking if I need a ride home. Snacks and coffee is always offered when I wait at the dealership.
Communication is very poor. They act like people buy cars everyday and know everything about the vehicle. Had post purchase work that had to be done on the vehicle. They said they would contact me to schedule call never came. After a week went back in to schedule they told me to drop off the car for the work on Sunday to have work done on Monday. Dropped car off Sunday. End of day Monday came no call about completing the work. Drove in before close found out my vehicle had not been touched they forgot about it.
I had a wonderful experience at Rairdon store. Jake was quick and efficient. Stay in contact with me and got the job done quickly.
Oil change and warranty inspection. Was not happy with the “courtesy/loaner” car and that it wasn’t explained up front that it costs money which makes it a rental……. However when I explained my issues it was promptly removed and the billing was made right.
Excellent customer service. Work was done well and service reps were businesslike. Will return for other service
I always have a great experience here. Richard is extremely knowledgeable and provides the best customer service. He makes the whole process smooth and stress free. Highly recommend this dealer for car servicing
Service department staff is very friendly, knowledgeable and accommodating. Very efficient and fast when servicing my Jeep.
Great customer service, skilled and knowledgeable service representatives. Will be buying another vehicle from them in the future.
Our car salesman Seth was knowledgeable and easy to talk to. Seth made the truck purchasing process easy.
Appreciated the service with Rairdon’s. They kept me updated with what needed to be done plus the cost involved.
Great customer service. Superior service and all around experience it was great period. AAA Plus!!
Got my vehicle in pretty quick and the uconnect was fixed same day and working well so far.
Got me right in Gerry and Richard got fixed and back on the road fast
The salesman was excellent and the buying process was great and didn’t take long and I had a great experience
Thank you, Rairdon's Jeep and Jake, our service rep! We were traveling with our Jeep and needed an emergency repair when our starter failed. Rairdon's fit us into their busy schedule. We had to order parts, and once received they completed the repair quickly. Our service rep, Jake, was excellent. He kept us fully informed via text and phone calls, and patiently answered all of our questions. He made multiple calls and inquiries trying to expedite our parts. Jake was a pleasure to work with during a stressful time.
The dealership did a wonderful job taking care of my needs. The work was done in a timely manner. Very appreciative of a job well done.
JAKE in Service went waaaay above and beyond to help me yesterday. I was expecting a difficult day and he made everything very easy. He offered to deliver my vehicle to collision repair after service was finished, called them to introduce me, and even gave me a lift to the rental car place. Who does all this voluntarily?!? I cannot say enough about him, he takes the word “Service” to a whole new level. He is a gift to the reputation of Rairdon Dodge!!!
Professional and knowledgeable, knows what to direct and what to expect. Clear and timely communication.
Service Dept is exceptional, especially Richard. Always gives options, helps me make the right decisions.
I just bought my beautiful 2020 Toyota 4Runner from Rairdon’s of Bellingham, and I couldn’t be happier! I knew exactly which vehicle I wanted, and when I arrived, it was sitting out front—immaculate and ready for me to see. That first impression said it all.
Victor, the Sales Manager, was fantastic—he answered all my questions ahead of time and sent me helpful information before I even got there. Jakob Markin in sales was absolutely incredible—friendly, knowledgeable, and genuinely focused on making sure I had a great experience.
The entire team was welcoming, professional, and easy to ... Read More DealerRater - Jul 25, 2025
We've purchased two vehicles from Rairdon's of Bellingham. We were fortunate enough to have Seth Timmerman as our salesman on both purchases. His no nonsense approach and helpful while non aggressive assistance made the experiences pleasurable. On both occasions, we were in and out very quickly because Seth had everything ready to go, and he did exact what he said he could do. These were the best purchasing experiences we've ever had.
Went in for a routine oil change and tire rotation. No appointment needed. Quick check-in and the car was ready earlier than they estimated. Great convenient experience.
People were nice but found out when I got there I didn’t have any more oil changes in my package deal. So wanted to buy another package and was told you don’t do them anymore even though we got the truck there. Wr have used the oil change package as long as we have own the truck. I told the guy I wouldnt be back I am not buying another vehicle somewhere where we can’t get oil change packages for it. There are other dealerships that offer it and since his truck is getting older will probably ... Read More DealerRater - Jul 15, 2025
They were busy and still polite and helpful. They are busy because they are so consistently excellent. Ten out of ten.
Richard and his team were great!! I will be back for future services at Rairdon.
The service team approached me in a friendly manner. They got my Jeep in right away for an oil change. Fast, courteous service, highly recommend this team,
Great service. Very friendly attentive staff. Can't think of any way to improve anything
By far, the most professional service department I have ever dealt with. Jake Rudnick always keeps me informed of the status of our repairs and is always friendly. Worth the drive from Darrington to Bellingham!! Steve LaBerta SSIT Transportation Director
Very helpful always very friendly and understanding. My recent purchase will be my 8th purchase at this dealership
Dylan was fantastic help, was able to get back to me in a timely matter!
Great service Knowledgeable Very responsive Dealt with the problem and resolved Also dealt with an additional issue at same time
They took care of my service issue and explained everything that they found. I was given information how to prevent my issue in the future. They have earned my business.
Staff was very efficient and helpful in addressing the problem with my 2018.Jeep Cherokee air conditioning. It is now working ss goo as new.
Thanks so much for helping me with my oil change and getting me where I needed to go! You’re amazing!
I’m completely satisfied service writer Jake is awesome ! He even sent me the shipping link so I could track the parts on order so no waiting and wondering when it would arrive. As I wait for the service Jake also keeps me informed as to the status of my vehicle. The technician who did the also made notes as to what else I needed. Highly recommend this service department and I drive past other dodge dealerships to have the service completed there. Thank you, Clif
Jake was great. Handled a difficult insurance claim perfectly. Got the work done before he said it would be done.
Jake stayed on top of my problems and was excellent keeping me informed of the progress.
Jake was very professional and responsive. Best experience I’ve had with Reardon service department. Vehicle was done ahead of schedule. Great improvement from past experiences over the last 5 or 6 years.
I didn’t have to wait they got my truck in and it was done in a timely manner
Shout out Jake in service. Always helpful with getting our vehicles taken care of quickly with A+ communication
I had some problems with my jeep and Jake got right on it and helped me understand what needed to be fixed! Had a great experience and I highly recommend Jake.
Prompt service. Good explanation of work performed. Polite and courteous.overall, it was a good experience. I would recommend them to others.
Having purchased my "06 Charger in 2010 at Rairdon's I was crushed when in Dec '24 my beloved "06 Charger began acting oddly. After setting an appointment with Richard I brought the car to the service department and Jake signed me in. Later that day I got the dreaded call from Jake to confirm the Charger had blown a head gasket and so was headed for the great racecar home in the sky. Bad news but then Tom took over and guided me into my next vehicle. The purchase was handled to my satisfaction and I am telling everyone of my ... Read More DealerRater - Feb 3, 2025
The young men I dealt with were very polite and answered all of my questions. I did not feel pressured to agree to anything or buy anything. They explained what was done to my car and again answered all of my questions. I had a good experience.
The service department in this dealership has been my go-to first choice for years. I know when I go there I will be treated truly as a valued customer the techs are knowledgable and effcient and have always gone the extra mile to be sure things are done right and I leave there satisfied.
I had the pleasure of buying a car from rairdon bellingham WA Bruce, Cody,Dan, and the finance manager made the experience very pleasant. I will recommend this dealership to family and friends. These guys are a real asset to your company. All the staff are helpful and make you feel at home.
Really appreciate Richard as my go-to person there. He’s the only one who went out of his way to give me the best service and reminded me of the Costco discount. Appreciate him immensely.
I was stranded in bellingham with a dead battery and was able to make it to the Rairdon's Jeep dealer. Claire was super helpful and got me a loaner car to get back to Seattle. Over the weekend another member of the service department Ian called me and explained I needed a new battery and along with that new battery a required ($200) software update. I pushed back to inquire why my car would need a software update with a new battery to "work" and he just kept reiterating that the car WOULD not work without the software.
$900+ ... Read More DealerRater - Jan 31, 2024
I'm not a fan of car dealerships and especially service departments usually, but Gabriel and Ian in Bellingham have secured a lifelong customer. Gabriel was the first and most consistently helpful person I worked with. He worked with me to plan a schedule for repairs and maintenance that I could make work, ensured my safe use of the vehicle between appointments, guaranteed the availability of the parts I needed, and welcomed my questions without condescension. Gabriel explained the services and repairs I needed to my satisfaction without making me feel ignorant for not understanding all the details at first. ... Read More DealerRater - Dec 8, 2023
They took our vehicle in for service on time. They did NOT try to sell us add on services. They completed the work in a timely manner so that we did not have to wait too long. The staff was very nice and friendly. Very helpful. We are very pleased with our new dealer. We recently moved to the area.
Express oil change is a joke. Having to wait 3 hours to get your oil changed is not considered fast.
I had been calling all over the state trying to find some touch-up paint for our Charger's, which is apparently very hard to find these days. I called Rairdon's and spoke to Mr. Rentschler and he found exactly what I needed and made sure I got it with no problems. He was very helpful. It seems they are working hard on improving customer relations, and it shows. Mr. Rentschler was a pleasure to work with Thank you!!
I’ve bought and owned Chrysler, Dodge and Jeep vehicles for 35 years. I have never come across such a terrible dealer as this one! I have one one word of advise: run!
Exceptional customer service!!!. Brian and Stephen went above and beyond to help me. They made this process so pleasant for me, I would highly recommend this place to anyone who is trying to find a car. I found what i wanted at a great price. They are honest and have the best deals! 🙂
Service department has been absolutely awful to work with. They misdiagnosed my vehicle in December, after spending $650 for a new battery. A few months later, the same issue came up, and I was quoted $1200 for a different diagnosis. I was told an ETA on a part that was pushed back 3 weeks. I asked multiple times for a loaner vehicle, and was not accommodated at all, even though I had been told I would be on multiple occasions. I was told they could “upgrade” my part arrival, but would need to pay extra for that part, even though it was supposed ... Read More DealerRater - Mar 10, 2023
Read so me of the reviews about Raidon’s in Bellingham, Washington. Can’t believe that it the Sam dealership that we have been exorcising with. The service department has taken immediate care of any issues my wife has had with the vehicles we have purchased from Rairdon. The sales team is outstanding in ensuring that we get the right vehicle and within our budget and a fair trade when trading in an older vehicle. They truly care about their customers going for the long term relationship rather then just the immediate sale.
If you are looking for service or ... Read More DealerRater - Feb 5, 2023
BROCK WAS GREAT TO DEAL WITH AND WENT BE ON HIS DUTY .THANK YOU BROCK
Hello,
On Dec. 1, 2022 I received an email from Rairdon's Chrysler
of Bellingham, WA recommending maintenance and offering on
oil change and tire rotation for $19.99.The package included
Non=synthetic oil, filter, and installation, rotate tires front
to rear, and a multi=point inspection.
I scheduled an appointment for Dec. 29 at 1pm. The appointment
was confirmed and 2 reminder emails were sent to me.
When I showed up at Rairdon's, the check-in guy told me he would
not be able to meet that price. I told him, among other things, that
I would not have made the appointment if I ... Read More DealerRater - Dec 30, 2022
Horrible experience with these guys!!
Got my jeep Cherokee little over a year! Since day one the car was sold to me with problems with shifter and motor!! They failed to service under warranty.. then they keep my car from me for a month and charge me 1,800.00!! When they kept it for 2 1/2 weeks before even touching my car!! They go and do other “maintenance labor” that had nothing to do with what I brought the car in for! Not to mention they blew me up texted me, called me and emailed me telling me to bring my car in.. if ... Read More DealerRater - Dec 13, 2022
This place is a nightmare. I bought a car 13 days ago that had the tire pressure sensor broken. They told me that they would contact me a few days later to fix the issue, as I have an after purchase repair order. Nobody called or reached out to me, so after a few days I call asking for them to call me back and to set up an appointment to get it fixed. They then called me and told me that instead of bringing it into them I can take it to any Les Schwab and get it repaired and ... Read More DealerRater - May 17, 2022
Liars ---- I bought a Used 2014 Ram 1500 Laramie 34K miles. They lied about the vehicle's warranty . It turned out it was a Canadian vehicle therefore Chrysler USA would not warranty the Vehicle. The salesman was OK but the "closer" was a slick, fast talking , liar. After I drove it for a few days, less than 150 miles, took it in to fix several electronic issues. Service department said NO Warranty!! I had no recourse .
NEVER AND I MEAN NEVER DEAL WITH THESE PEOPLE. THEY TAKE YOUR MONEY, MAKE PROMISES THEN DON'T REFORM . i WILL NEVER USE THEM ... Read More DealerRater - Jan 3, 2022
Called for a service appointment because the compass on my 2019 Jeep is not working correctly. The earliest appointment they had was 3 WEEKS out. The last time I was there it took them 1.5 hours to do an oil change with an appointment. We are new to WA. I definitely will not be getting my next vehicle there.
We were interested in a couple of different vehicles we saw online but Merrick really turned up the charm and convinced us that it was worth spoiling ourselves a bit and going for a bit better than our pre-approval limit. Because, gosh darn it, we are worth it.
So we all jumped in the car and Merrick topped off the gas with a card provided by Rairdon. We got on the highway when the sky darkened and ominous music started playing. Merrick's gaze turned steely and in a quiet, measured voice he ordered me to pull over. He jumped ... Read More DealerRater - Jul 6, 2021
Vending machine took my dollar. Not happy. Wouldn’t recommend. The vending machine sucks and for that reason go somewhere else. Want my dollar back.
I would not recommend them at all we bought a 2013 Jeep Grand Cherokee from them and have had problems with it every year for the past 4 years. Now they are wanting us to pay to fix the transmission even though we told them before our warranty expired that there was something wrong with it and they said it was fine. Avoid going there .
I called to get a recall fixed on my Jeep. They told me that a part for the recall was on back order and they would not get it in for another two weeks. I called the Dodge/Jeep dealership in Burlington and they got me in within a couple days and said that the part was very available to all dealerships, when I told them of my experience with Rairdons they said that it happens often that they lie about not having parts so they don't have to do recalls. Extremely unprofessional!
Jay, and Bruce are great! No pressure sales. They don't make you feel like you have to make a decision on the spot. Jay knows his cars, and can point you in the right direction for your next car. My wife and I just made our third used car purchase this year. They are also great in the service department. The couple issues we had with one of our cars was taken care of in a very timely manner.
Let me start by saying I love my new car!!! This was the best experience I’ve ever had! Nate is the nicest manager and very helpful. If anyone asks where I got my car I’m sending them your way!!
When I came to this dealership I didn’t know what I was looking for, all I knew was I needed out of my current vehicle, Stephen and Jessica helped me through the whole process and I’m very pleased!
Our family had high hopes to be able to do business locally with this dealership since we live locally and want to be supportive. One of the managers was unbelievably deceptive and outright lied about a conversation in which he made a very offensive accusation. His cockiness and ability to manipulate is impressive....in a bad way. I DO NOT recommend this company (and came to find there are a lot of horror stories from others). We have heard nothing but encouraging feedback from Dave Smith in Kellogg ID and will make the 6 hour trek there to buy our new ... Read More DealerRater - Aug 29, 2019